Tuesday, 18 March 2014

Unknown friendliness (18th of March)

That enthusiasm I saw from that receptionist is enough to brighten up my day. Her lively tone of voice and that big smile on her face emerged once every 10 to 20 seconds to every customer she serviced. That act of her empathy towards that crying lady was so considerate too. Also she is really clear minded to know which customer comes first and next to make sure nobody has to wait. This is what efficiency should be like. This type of service should be promoted in the public more..

Not to complicate things whenever you see a person from the government. They may have heaps of question left unanswered only because they need to. Her provider isn't serving any clients today so instead, they have chosen another person for us to talk about her issue. This Malaysian who seemingly has a much higher position than the rest picked me. And she thought that I was the one asking to see them til I pointed at my mum, told her that I was just there to interpret for her. To her kindness, she wanted to test her English without my assistance. After a few questions being asked and answered, I started to tell her what our purpose to go there today. As she isn't really the provider, she didn't know much about what situation we actually are. I told her that we were there to get a document that the last provider asked us to come back 2 weeks ago. The only look on her face was perplexed, and been wondering what this has to do with them. I tried to explain everything but I was only making it more and more complicated as mum who was next to me interjecting at times. She became so much worried as though this lady wouldn't accept our request because of me. She has gone uncontrollably uneasy when I asked them to ask this provider to talk to her last provider what we really have to do. Then I was blamed for telling them something unnecessary as they didn't ask for it. The pressure came from both sides, when the provider asked me to explain our situation, and she was asking me to explain what she wanted to say at the same time. I would be panicked if I was younger to deal with such a thing, but I wasn't today, I guess I have gotten used to quite a lot of them from time to time. At the end when the provider came back, she said we didn't need to submit another certificate to update her information. Btw this lady can speak Cantonese pretty well, she even spoke Cantonese with mum when she didn't feel right during that time. And she treated me so damn nice for some reason. Not to mention that she picked me in the beginning before the appointment as she was asked to pick one among everyone was sitting outside waiting. After the actual appointment, she asked where I am studying at, and if I am working or willing to look for a job. I was surprised that she was that free to ask about a customer's daughter's situation. So I bravely asked if she could give me any working opportunities somewhere. Not even within a second, she looked up her folders, highly recommended me to go search for Migas Apprentices and trainees' site when I get home, told me what I should do before I graduate and how hard it is to look for a job nowadays. Basically she has made me a client more than my mum from everything she has done for me. Before we left, she shook both of our hands and wishing me best of luck to look for apprenticeship that I can possibly get. 

This time she doesn't need to worry about going back to that institution. Therefore she was all delightful holding my hand to get some vegies and fruits before heading to the bus stop. By the time we got to the bus stop, there was this guy who was sitting next to us holding a big basket with a puppy inside, sticking out its head to peek around. She has gone all crazy playing with it. Imagining an adult was being like a little girl tickling someone else's dog at the bus stop while everyone was giving you this weird look, not sure if they were thinking how ridiculously friendly she is or how crazy she loves dogs. I guess the dog must have found her so absurd as well......      

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